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Knowledge Center

Sales Questions

What ecommerce integrations does Preferred offer?
Myths about International Exports
Why is DHL Express the best option for shipping to and from Europe?
What are DHL’s global accreditations?
Frequently Asked Questions about DHL and Preferred Shipping

Getting Started

Can I pay my Preferred Shipping invoices using a credit card?
How to read your Preferred Shipping Invoice
How do I order more DHL supplies?
How can I open a DHL Express account with Preferred?
How do I log into PSCSHIP?

Learn more about international shipping

Commodity Restrictions

Can I ship live animals, hatchlings or eggs?
Can I ship weapons or ammunitions internationally?
How to Ship Lithium Batteries

General Tips and Questions

How do I chamberize my shipping documents?
How do I calculate dimensional weight for DHL?
How do you tell customs who is responsible for paying the duties and taxes on a shipment?

Procedures

Hong Kong: Export Administration Regulations (EAR) 2021 Update
European Union Customs, VAT Collection, Export Information
When do I need a Certificate of Origin?

Trade Agreements

India Goods & Service Tax
20 US Free Trade Agreements
What is the USMCA?

PSCSHIP Support

General Questions

Can you edit a shipment after it’s been created?
What is the correct way to enter a city name and state or province?
How do I enter a PO box while creating a shipment?
How do I create a multi-piece shipment?
I can’t print my airway bill because my browser’s popup blocker is preventing it from opening. How do I change my settings to print my airway bill?

Multicarrier FAQS

What if I need shipping supplies from FedEx or UPS?
Can I connect my UPS thermal printer to PSCSHIP?
How do I set-up ODBC Integration?
How do you add a carrier to PSCSHIP Multicarrier?
How do I send the test labels to FedEx?

Service Support

Import

How do I pay my US customs and duty taxes on imports?
How to make waybills using your import account number
DHL Country Import Guidelines Index
What is the Harmonized Tariff Schedule (HTS)?
Why didn’t my shipment clear in the air before arriving at customs?

Export

Myths about International Exports
New Regulation: Exports from the U.S. to China, Russia & Venezuela
Hong Kong: Export Administration Regulations (EAR) 2021 Update
How do I legalize my shipping documents?
What is a Remote Area Surcharge (RAS)?

Ecommerce

What ecommerce integrations does Preferred offer?
Website Health Checklist
HEAVYWEIGHT DISCOUNT

Ship up to 660lbs(300kg) per piece! A heavyweight spot quote gets today's best rate on imports and exports, anywhere in the world!

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