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Knowledge Center

Sales Questions

Myths about International Exports
What ecommerce integrations does Preferred offer?
Why is DHL Express the best option for shipping to and from Europe?
What are DHL’s global accreditations?
What advantages does DHL have over FedEx or UPS?

Getting Started

Can I pay my Preferred Shipping invoices using a credit card?
How to read your Preferred Shipping Invoice
How do I log into PSCSHIP?
How do I order more DHL supplies?
Is there a local person who can help me with my international shipments?

Learn more about international shipping

Commodity Restrictions

Are medical samples allowed on DHL Express?
What commodities are prohibited on DHL Express?
Can I ship weapons or ammunitions internationally?

General Tips and Questions

These 5 Packing Tips Can Save Money on Shipping
How do I chamberize my shipping documents?

Procedures

Hong Kong: Export Administration Regulations (EAR) 2021 Update
What is an EEI, and when do I need to file one?
When do I need a Certificate of Origin?

Trade Agreements

India Goods & Service Tax
20 US Free Trade Agreements
What is the USMCA?

PSCSHIP Support

General Questions

FAQ PSCSHIP System Update
Quick Quote Import | PSC Ship 2.0
How do I adjust printer settings in PSCSHIP?
Can you edit a shipment after it’s been created?
What is the correct way to enter a city name and state or province?

Multicarrier FAQS

How do I send the test labels to FedEx?
What do you do after generating the test labels for FedEx certification?
What if I need shipping supplies from FedEx or UPS?
Can I connect my UPS thermal printer to PSCSHIP?
How do I set-up ODBC Integration?

Service Support

Import

How do I pay my US customs and duty taxes on imports?
How to make waybills using your import account number
DHL Country Import Guidelines Index
What is a Remote Area Surcharge (RAS)?
What is the difference between a commercial and pro forma invoice?

Export

Myths about International Exports
New Regulation: Exports from the U.S. to China, Russia & Venezuela
Hong Kong: Export Administration Regulations (EAR) 2021 Update
How do I legalize my shipping documents?
Which countries are currently under embargo by the U.S.?

Ecommerce

What ecommerce integrations does Preferred offer?
Website Health Checklist