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Knowledge Center

Sales Questions

Myths about International Exports
What ecommerce integrations does Preferred offer?
Why is DHL Express the best option for shipping to and from Europe?
What are DHL’s global accreditations?
Frequently Asked Questions about DHL and Preferred Shipping

Getting Started

Can I pay my Preferred Shipping invoices using a credit card?
How to read your Preferred Shipping Invoice
How can I open a DHL Express account with Preferred?
How do I log into PSCSHIP?
How do I order more DHL supplies?

Learn more about international shipping

Commodity Restrictions

Can I ship live animals, hatchlings or eggs?
How to Ship Lithium Batteries
Are medical samples allowed on DHL Express?

General Tips and Questions

These 5 Packing Tips Can Save Money on Shipping
How do I chamberize my shipping documents?

Procedures

Hong Kong: Export Administration Regulations (EAR) 2021 Update
European Union Customs, VAT Collection, Export Information
When do I need a Certificate of Origin?

Trade Agreements

India Goods & Service Tax
20 US Free Trade Agreements
What is the USMCA?

PSCSHIP Support

General Questions

FAQ PSCSHIP System Update
Quick Quote Import | PSC Ship 2.0
How do I adjust printer settings in PSCSHIP?
Can you edit a shipment after it’s been created?
What is the correct way to enter a city name and state or province?

Multicarrier FAQS

What do you do after generating the test labels for FedEx certification?
What if I need shipping supplies from FedEx or UPS?
Can I connect my UPS thermal printer to PSCSHIP?
How do I set-up ODBC Integration?
How do you add a carrier to PSCSHIP Multicarrier?

Service Support

Import

How do I pay my US customs and duty taxes on imports?
How to make waybills using your import account number
DHL Country Import Guidelines Index
What is the difference between a commercial and pro forma invoice?
What is the Harmonized Tariff Schedule (HTS)?

Export

Myths about International Exports
New Regulation: Exports from the U.S. to China, Russia & Venezuela
Hong Kong: Export Administration Regulations (EAR) 2021 Update
How do I legalize my shipping documents?
Which countries are currently under embargo by the U.S.?

Ecommerce

What ecommerce integrations does Preferred offer?
Website Health Checklist