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Knowledge Center

Sales Questions

Myths about International Exports
What ecommerce integrations does Preferred offer?
Why is DHL Express the best option for shipping to and from Europe?
What are DHL’s global accreditations?
Frequently Asked Questions about DHL and Preferred Shipping

Getting Started

Can I pay my Preferred Shipping invoices using a credit card?
How to read your Preferred Shipping Invoice
How can I open a DHL Express account with Preferred?
How do I log into PSCSHIP?
How do I order more DHL supplies?

Learn more about international shipping

Commodity Restrictions

Are medical samples allowed on DHL Express?
What commodities are prohibited on DHL Express?
Can I ship weapons or ammunitions internationally?

General Tips and Questions

What is the DHL Capabilities Tool?
These 5 Packing Tips Can Save Money on Shipping

Procedures

Hong Kong: Export Administration Regulations (EAR) 2021 Update
When do I need a Certificate of Origin?
How to avoid customs duties and taxes on repair, replacement, & warranty returns

Trade Agreements

India Goods & Service Tax
20 US Free Trade Agreements
What is the USMCA?

PSCSHIP Support

General Questions

How do I cancel or change a pick up time that has already been scheduled?
What do I do if the quote I generated in PSCSHIP does not match what is on my invoice?
FAQ PSCSHIP System Update
Quick Quote Import | PSC Ship 2.0
How do I adjust printer settings in PSCSHIP?

Multicarrier FAQS

How do you add a carrier to PSCSHIP Multicarrier?
How do I send the test labels to FedEx?
What do you do after generating the test labels for FedEx certification?
What if I need shipping supplies from FedEx or UPS?
Can I connect my UPS thermal printer to PSCSHIP?

Service Support

Import

How do I pay my US customs and duty taxes on imports?
How to make waybills using your import account number
DHL Country Import Guidelines Index
What is a Remote Area Surcharge (RAS)?
What is the difference between a commercial and pro forma invoice?

Export

Myths about International Exports
New Regulation: Exports from the U.S. to China, Russia & Venezuela
Hong Kong: Export Administration Regulations (EAR) 2021 Update
How do I legalize my shipping documents?
What is a Remote Area Surcharge (RAS)?

Ecommerce

What ecommerce integrations does Preferred offer?
Website Health Checklist