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Knowledge Center

Sales Questions

Myths about International Exports
What ecommerce integrations does Preferred offer?
Why is DHL Express the best option for shipping to and from Europe?
What are DHL’s global accreditations?
Frequently Asked Questions about DHL and Preferred Shipping

Getting Started

Can I pay my Preferred Shipping invoices using a credit card?
What is DHL eSecure? How does it protect my import account?
How can I open a DHL Express account with Preferred?
How do I log into PSCSHIP?
How do I order more DHL supplies?

Learn more about international shipping

Commodity Restrictions

Can I ship live animals, hatchlings or eggs?
Are medical samples allowed on DHL Express?
What commodities are prohibited on DHL Express?

General Tips and Questions

These 5 Packing Tips Can Save Money on Shipping
How do I chamberize my shipping documents?
How do you tell customs who is responsible for paying the duties and taxes on a shipment?

Procedures

Hong Kong: Export Administration Regulations (EAR) 2021 Update
European Union Customs, VAT Collection, Export Information
When do I need a Certificate of Origin?

Trade Agreements

India Goods & Service Tax
What is the USMCA?
China Customs Regulations

PSCSHIP Support

General Questions

How do I cancel or change a pick up time that has already been scheduled?
What do I do if the quote I generated in PSCSHIP does not match what is on my invoice?
FAQ PSCSHIP System Update
Quick Quote Import | PSC Ship 2.0
How do I adjust printer settings in PSCSHIP?

Multicarrier FAQS

Can paperless customs documents be setup and used with my FedEx or UPS accounts?
How do I set-up ODBC Integration?
Can I connect my UPS thermal printer to PSCSHIP?
How will bringing my FedEx or UPS accounts into PSCSHIP effect my billing?
We use UPS CampusShip. Whose login should we use when setting up the API access?

Service Support

Import

How to make waybills using your import account number
What is DHL eSecure? How does it protect my import account?
DHL Country Import Guidelines Index
What is a Remote Area Surcharge (RAS)?
What is the difference between a commercial and pro forma invoice?

Export

Myths about International Exports
New Regulation: Exports from the U.S. to China, Russia & Venezuela
Hong Kong: Export Administration Regulations (EAR) 2021 Update
How do I legalize my shipping documents?
Which countries are currently under embargo by the U.S.?

Ecommerce

What ecommerce integrations does Preferred offer?
Website Health Checklist
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