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What is DHL eSecure? How does it protect my import account?

DHL eSecure is a security feature that prevents unauthorized use of DHL Express Import Accounts in online shipping tools. It is a value-added service that combats fraud. It ensures that your import account is only used by people and businesses that are authorized. The eSecure program applies to any import made in MyDHL+, CorporateShip, or EmailShip. While the eSecure program is available for use now, it will be required to be used beginning in January 2022.

*Note* The eSecure program does not currently apply to shipments made from systems like PSCSHIP. If you currently set-up all import waybills in P

*Note* The eSecure program does not currently apply to shipments made from systems like PSCSHIP. If you currently set-up all import waybills in PSCSHIP and email them to your overseas vendors, you will not have to authorize access to your import account. use MyDHL+. However, 80% of overseas shipments are made using the 3 programs listed above, so if your overseas partners or vendors are setting up Imports in these programs they will need to be authorized to use your import account. PSCSHIP has other safety and security measures in place already to protect your import account and the shipments made from the PSCSHIP system.

What will eSecure require of me?

  1. If you are the Customer Administrator for a newly enabled DHL Express Account in eSecure, your will receive a a ‘Create Password’ email from dhlSender@dhl.com. You will also receive a Welcome Email. If you want to manage your Authorized users through email prompts only, you do not need to do anything when you receive these emails. If you want to be able to login to MyDHL+ to manage users and access. You can create a login with these email links.

2. If you set-up or have already set-up a MyDHL+ account, you can login to your myDHL+ to check your preferences, settings and any modifications to Authorized Users, Authorized Domains, and Customer Admin(s) in the portal.

4. After eSecure security is enabled, which will be done automatically by Preferred Shipping and DHL Expresss, all future attempts to use your DHL Express account in MyDHL+ or eMailship from unauthorized users will trigger an approval request to the customer admin. A customer admin can easily click on the Approve or Reject button or access MYDHL+ eSecure Menu to make a decision. Upon approval/rejection, the requestor will be notified of the result via an email.

FAQS

  1. Do I have to use DHL eSecure?
    If you or your vendors, suppliers’ customers use MyDHL+, CorporateShip, or EmailShip for imports on your import account, you will need to enroll in sign up for DHL+ access. eScure and your vendors, suppliers will need to be authorized to use your import account in these system through the eSecure program. Once you are enrolled have access, you will get email alerts and can manage granting access without actively logging into MyDHL+
  2. When will Preferred Shipping be turning on eSecure for our account?
    When will Preferred Shipping be turning on eSecure for our account? As soon as you speak with us and provide who should be your designated eSecure administrator and any vendors or suppliers you want to authorize from the start we will submit you through a special enrollment process.

  3. Will shipper who have used my Import account before have access still?
    Yes, any shippers/users that have used your Import account over the last 13 months will automatically be authorized. during the special enrollment period.

Questions about eSecure or Imports?

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ABOUT PREFERRED SHIPPING

We have more than 25 years of experience supporting small and medium businesses with their shipping needs. As the oldest authorized reseller of DHL Express, we are international shipping experts. In addition to our international import and export services, we offer heavy air freight, domestic USPS services, and domestic trucking services.