Why didn’t my shipment clear in the air before arriving at customs?

While most shipments clear customs in the destination country during transit, there are a number of possible situations that could cause a shipment not to clear during transit, including:

  • Manual air waybills
  • Missing/incorrect paperwork or documents
  • Improper HTS codes
  • Mismatched paperwork or documents
  • Incorrect use of a pro forma invoice
  • Formal customs entry was required due to the value and/or commodity
  • Additional permits or licenses are required for the shipment to be imported into the country in question
If your shipment didn’t clear in the air, it may be possible to correct the mistake so there is no delay in transit time. Please contact the International Help Desk or your local shipping expert immediately for more help.

Need help with a shipment that didn't clear?

Contact our International Help Desk for additional help.

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We have more than 25 years of experience supporting small and medium businesses with their shipping needs. As the oldest authorized reseller of DHL Express, we are international shipping experts. In addition to our international import and export services, we offer heavy air freight, domestic USPS services, and domestic trucking services.