As a U.S. importer, most shipments are subject to U.S. Customs duty and taxes. The best way to manage these is by using DHL MyBill. When you register for the MyBill system, you do so using your Import Express account, which begins with “9”. Once registered, you can use MyBill to manage all your U.S. Customs duty & tax invoices and do things like pay your invoice, obtain copies of the entry summaries and paperwork, or file a dispute when needed.
Import U.S. customs duty and taxes are one of the few instances where you will not owe payment directly to Preferred Shipping. But our Customer Service team can help you get setup for MyBill and is able to answer any questions you have about the system.
If you ever need to talk to DHL about your import duties and taxes, you can call DHL Billing at 800-722-0081. At the first set of prompts, say “Other Billing Inquiry.” At the second set of prompts, press 2. That will get you to a live person.
Read the DHL Express MyBill Guide and Disputing Duty and Tax Charges for additional information.
