Frequently Asked Questions about DHL and Preferred Shipping

As a new customer, we know you may have some questions about us, DHL, and how we provide the best value for your international shipping. We’ve included a list of some of our most frequently asked questions. If you have additional questions, please reach out to our International Shipping Experts at 1-800-827-7887.

1. Why should I ship my international small packages through Preferred Shipping?

Preferred Shipping has been an Authorized DHL Express Reseller for over 28 years…in fact, we are DHL’s oldest Reseller in the US! We offer the following benefits:
a. International Expertise: We have a sales and customer service team that is well versed in international trade and understands the complexities involved with international shipping.
b. Free Shipping Platform: We offer a free web based shipping platform (PSCSHIP) that allows you to do all of your shipping on one system. You can also use your current FedEx or UPS account on the same system. The system has a feature which is called “Rate Optimization” which allows our customers to select the least cost option for the best service.
c. Low Shipping Cost: Based on our volume with DHL, we receive one of the lowest cost in the industry and we share these discounts with our customers. There are no pick up fees, no volume requirements and no contracts…just a hand shake and the trust in being your Strategic Partner.

2. Why should I use DHL Express for my international shipment?

DHL Express has developed the largest international express network in the world. They have over 260 dedicated aircraft, over 700 daily flights, and over 22 major air Hubs. This network is supported by over 100,000 global employees who act locally and think globally.

DHL provides the following:
a. 1-3 day delivery around the world
b. Door-to-door service
c. Reliable and consistent service
d. Full tacking and tracing
e. International “customs” expertise

3. What services does DHL Express provide?

DHL is an express service provider and offers one “fast” service for exports and imports. Additionally, DHL has options for 10:30 and 12:00 service for an extra fee. They also provide a country to country service with the option to pay for it in the US. This makes it very convenient for traveling technicians, sales teams, marketing professionals, and more. DHL also offers a special spot rate quote program for shipments over 110 pounds with a two hour response time.

4. How do I contact Customer Service, set up an account, or get started shipping with Preferred Shipping?

This can be done by calling your local Preferred Shipping Sales executive, by calling our International Help Desk (1-800-827-7887), or by emailing

5. Does your web-based shipping platform integrate with market place and shopping carts?

Our system integrates with most of the major e-commerce platforms (i.e. Shopify, Magento, Big Commerce, etc.). There is a small SaaS fee for this integration. Contact our customer service team with specific questions, and learn more about our integrations here.

6. Do I call DHL or Preferred Shipping with shipment inquiries or questions?

Preferred Shipping prides ourselves in being a one stop shop for our customers. Please call Preferred Shipping’s live customer service line (1-800-827-7887) or your local Preferred Shipping Sales executive with questions and inquiries.

7. How do I pay Preferred Shipping for the services I use?

Preferred Shipping will send you an electronic invoice once a week. We have various payment options; You can pay by check, ACH, or credit card. Our payment terms are net 14 days.

8. Does Preferred Shipping provide other services on its PSCSHIP platform?

We provided domestic and international services through the USPS and domestic services via FedEx and UPS.

9. Do you offer additional online support tools?

Our extensive Knowledge Center has help articles that offer information on International Shipping Education, Product Support, answer basic Preferred Shipping questions, and more! As always, our team of international shipping experts is also available to answer any questions you may have. You can email them at or call 1-800-827-7887.

Ready to request an account?

Contact our customer service team.

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We have more than 25 years of experience supporting small and medium businesses with their shipping needs. As the oldest authorized reseller of DHL Express, we are international shipping experts. In addition to our international import and export services, we offer heavy air freight, domestic USPS services, and domestic trucking services.