The end of July 2023 marked an important change in India import requirements which were designed to streamline the existing KYC (Know Your Customer) process. The new structure is known as the India Imports Info-Pack.
Modes of Clearance
India Imports Info-Pack has two modes of clearance for shipments transported by air: Courier mode: Express Cargo Clearance System (ECCS) or Cargo mode: Indian Customs EDI (ICES). DHL Express shipments are typically cleared using the Courier mode.
India Imports Info-Pack – Valid KYC Documents List
As part of the India Imports Info-Pack the KYC requirements have been streamlined.
All Non-Document small shipments presented for clearance in India must comply with KYC “Know Your Customer” norms and Authorization requirements as mandated by Indian Customs.
KYC requires obtaining Government of India recognized ID and Address proofs of the consignee. There is a broad range of approved forms of proof that can be used.
Indian Customs makes the Service Provider (e.g., DHL Express) responsible for obtaining KYC information and Authorization from Consignee. To assist the Importer of Record (IOR) in providing the KYC information DHL Express has a special website: https://www.kyc.india.express.dhl.com/ where the IOR can submit the information.
PSCSHIP USERS
Shippers must provide complete and accurate data to DHL Express when they create the shipments to India. Customers (shippers) of Preferred Shipping that use PSCSHIP to create these shipments to India can rest assured that our shipping system captures and provides all the electronic data elements of the shipment that DHL Express in India needs to comply with the regulations.
INDIA IMPORTER OF RECORD RESPONSIBILITIES
The KYC website https://www.kyc.india.express.dhl.com/ provides the area for the Importer to submit to DHL all the required information which includes the KYC proof of identity, GSTIN (tax ID) and clearance POA.
Customs Invoice Considerations.
The shipper of record when creating the air waybill and customs invoice will need to be aware of these requirements. 
Additionally, there may be a situation where your shipment requires a special type of clearance.
- Return Shipments such as eCommerce returns
- Repair or Replacement Returns
- Broker Turnover
- Temporary Imports such as ATA CARNET
- Pharmaceuticals, Vitamins or Cosmetics
- Food Items
- Unaccompanied Personal Baggage
- Electronics and Information Technology Goods
Summary of Best Practices:
If you have questions about any of these, you can contact our Customer Service Team at customerservice@preferredship.com or 1-800-827-7987
