What is Neutral Delivery Service?

Neutral Delivery Service (NDS) is a service DHL offers that keeps the declared value of the shipment hidden from the receiver. This service may also be called a blind shipment. DHL charges a fee for this service. This service is only possible to countries approved to provide this service, so it will be necessary to check with DHL to ensure the country the shipment is going to or coming from offers this service.

Process Flow


Which party pays the taxes?

There must be a party in the receiving country that is willing to pay the duties and taxes. Making a shipment DDP will not get around this option as there needs to be a party in the receiving country that gives clearance instructions and receives the clearance paperwork. This party must have a DHL import account number. If any of these items are lacking, then this service will not work.

How to prepare a NDS shipment

The DHL Express AWB must be processed using MyDHL+ or comparable system that provide a Neutral Delivery Option.

When preparing the Waybill:
  • Put the company name of the party paying the customs fees. Add a c/o line and include the name of the actual receiver.
  • Put the address of the actual receiver but put the email and phone number of the party paying the customs fees in case they need to be contacted for clearance instructions.
  • Mark for the duties and taxes to bill to the import number of the party paying these fees.
  • Select Neutral Delivery as a service option.
When preparing the Invoice:
  • Put “Neutral Delivery” after the name of the receiving company.
  • If allowed, put the company information for the party that will pay the duties and taxes so that customs sees that information and it is handles properly.

Document Preparation Considerations

Commercial Invoice

The Commercial Invoice must indicate the names and addresses of the seller at origin, as well as the two main parties at destination.

  • BILL TO: the Importer of Record
  • SHIP TO: the consignee mentioned on the air waybill

This is so that the importing gateway can correctly identify and import a neutral delivery shipment. The shipper must be advised of this requirement prior to making a neutral delivery shipment. The commercial invoice must state “Neutral Delivery” or “NDS” clearly on the CI.

Document conflicts
  • If the air waybill and supporting documentation (e.g. Commercial Invoice) do not match up, then the shipper will be contacted for clarification.
  • If the resolution is to override the air waybill instruction, then the words “NDS” and “AUTHORIZED” must be written on the air waybill.
Third-Party Clearance

Where DHL is not authorized to clear but is responsible for the delivery of the shipment, then it is the responsibility of the third-party agent to create the import declaration (E.g. SAD), lodge the request with local customs authorities, and pay customs duty/tax to recover these from the importer

Data Entry

For DHL Brokerage: The code “NDS” must appear in the “Import Clearance Code”

Neutral Delivery is offered to and from 62 countries

  • Andorra
  • Argentina
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Belgium
  • Bermuda
  • Bolivia
  • Brunei
  • Canada
  • Canary Islands
  • Denmark
  • Fiji
  • Finland
  • France
  • Germany
  • Greece
  • Guernsey
  • Haiti
  • Hong Kong
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Kuwait
  • Liechtenstein
  • Luxembourg
  • Macau
  • Singapore
  • Slovenia
  • South Africa
  • Spain
  • Sri Lanka
  • St Maarten
  • Sweden
  • Switzerland
  • Taiwan
  • Turkey
  • UAE
  • UK
  • U.S.
  • Venezuela

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We have more than 25 years of experience supporting small and medium businesses with their shipping needs. As the oldest authorized reseller of DHL Express, we are international shipping experts. In addition to our international import and export services, we offer heavy air freight, domestic USPS services, and domestic trucking services.