We know that COVID-19 is impacting most businesses and supply chains. Preferred Shipping and DHL Express are open for business and have contingencies in place to manage the continually evolving impact from COVID-19. We are here to support your business safely and quickly during this unprecedented time.

Key country updates for DHL:
DHL Express has fortunately been impacted the least of all the air express companies. The longevity, experience and size of DHL Express’ network is helping to mitigate the impact to DHL and our customers. Here are a few key updates to some of the most asked about regions:

China: Service remains suspended to and from the Hubei province the home of the city of Wuhan. Services to all other provinces operating fully.

Italy: Services operating fully.

Europe (EU): Services operating fully.

“MENA” Region Middle East, North Africa, Afghanistan, and Pakistan:

Iraq: All carriers, including DHL are experiencing a service impact. Kurdistan is under a 48 hour curfew imposed in Erbil and Sulaimania. The UAE General Civil Aviation Authority, GCAA, has announced the suspension of all inbound and outbound flights with  Iraq, with effect from 17th March, and until further notice.

Jordan: All carriers, including DHL, are being impacted. All flights to and from the Kingdom will be suspended starting on Tuesday, March 17, until further notice.  All land and sea border crossings and airports are closed to passenger traffic.

Libya: All flights are currently suspended for all passengers and carriers

A reminder about our Global Spot Rates (GSRT)
Through DHL Express, we offer door-to-door heavyweight air express spot rates which are lower than standard rates for heavier freight from 110lbs – 660lbs per piece, and up to 6,600lbs per shipment. Unlike traditional air freight offered by forwarding agents, which is being impacted by travel bans, the spot rate air express freight travels door-to-door on the DHL Express network and is not restricted by passenger aircraft travel bans. Learn more

Our lanes with the best global spot rates right now are: United Kingdom, Germany, Hong Kong, France, Saudi Arabia, Netherlands, Kuwait, Canada, Vietnam, India, Colombia, Costa Rica, Ecuador, Guatemala, Honduras, Mexico, Panama, and China (Export Only).

Preferred Shipping Customer Service:
Our team of logistics experts are keeping up-to-date on all impacts and will keep you updated of any changes. We are responding to national and regional guidance and our customer service team is well-equipped with back-up contingencies . Please contact your account representative or call our help desk at 1-800-827-7987 with any questions.