COVID-19 Update

In face of the challenges posed by COVID-19, DHL Express and Preferred Shipping are working together to maintain a reliable delivery service for your business. Certain destination's transit times are being impacted; you can find a complete list of temporary service adjustments here

Emergency Situation Surcharge Update

DHL Express and Preferred Shipping are committed to keeping the world moving during these challenging times. As market conditions are continuously evolving with the ongoing COVID-19 situation, DHL's Emergency Situation Surcharge (ESS) will be adjusted effective May 24th.

See how DHL’s application of this surcharge compares to what the competitors are doing. 

Comparison Chart 5.6.2020
The Emergency Situation Surcharge will continue to be applicable to all Time Definite International (TDI) shipments.

Surcharge Schedule

The surcharge will show in PSCHSHIP when you make a quote or shipment after May 24.


Important Links and Numbers

  1. DHL COVID-19 Temporary Service Adjustments: This link is updated regularly.
  2. Heavyweight Spot Freight: Alternative to traditional air freight
  3. Preferred Shipping customer service: Call 1-800-827-7987 or email

Does anyone on your team need training?

If someone is new to handling shipping as your business adjusts to some team members working from home or staff changes, we can provide training to additional team members. Our customer service department is here to help support your operations during this time. Contact customer service or your account representative to set up training sessions.

Preferred Shipping's logistics experts and customer service team are here to support your logistics needs with efficient processes and creative solutions. Let us know how we can help! We will continue to keep you informed on all updates, and we thank you for your ongoing support and business.