I can’t select a service when trying to create a shipment in PSCSHIP, what do I do?

You should begin every shipment by selecting the destination country. DHL is an international service. The default receiver country is the United States, so DHL doesn’t show up as an option. 

After the country has been selected, you should be able to pick the type of service you’d like, as well as enter the Receiver’s Address information. You will also see DHL appear as an option.